Report an Outage
Power out and need support? Find the phone number of your local Transmission and Distribution Service Provider (TDSP) below.
California
| Name | Phone |
|---|---|
| PGE | 1-877-660-6789 |
| SDGE | 1-800-411-7343 |
| SOCAL | 1-877-238-0092 |
Delaware
| Name | Phone |
|---|---|
| DelmarvaPower | 1-800-375-7117 |
Ohio
| Name | Phone |
|---|---|
| Columbia | 1-800-344-4077 |
| Dominion | 1-800-362-7557 |
| Duke | 1-800-544-6900 |
| Vectren | 1-800-227-1376 |
| AEPColumbusPower | 1-800-672-2231 |
| AEPOhioPower | 1-800-672-2231 |
| Dayton | 1-877-468-8243 |
| Duke | 1-800-544-6900 |
| FEOhio | 1-888-544-4877 |
Pennsylvania
| Name | Phone |
|---|---|
| ColumbiaGasPA | 1-888-275-4674 |
| PECO | 1-800-494-4000 |
| DUQ | 1-888-393-7100 |
| PECO | 1-800-494-4000 |
| PPL | 1-800-342-5775 |
| METED | 1-800-545-7741 |
| PENELEC | 1-800-545-7741 |
| WPP | 1-800-255-3443 |
Texas
| Name | Phone | Website |
|---|---|---|
| American Electric Power Central (AEPCentral) | 1-866-223-8508 | https://www.aeptexas.com/outages/ |
| American Electric Power North (AEPNorth) | 1-866-223-8508 | https://www.aeptexas.com/outages/ |
| CenterPoint Energy | 1-800-332-7143 | https://outage.centerpointenergy.com/OutageReportindex/ https://actioncenter.centerpointenergy.com/ |
| Lubbock Power & Light | 1-806-775-2509 | https://electricoutage.ci.lubbock.tx.us/gridvu/ |
| Oncor | 1-888-313-4747 | https://stormcenter.oncor.com/ |
| Texas New Mexico Power | 1-888-866-7456 | https://tnmp.com/customers/power-outages-hazards |
Alberta
| Name | Commodity | Phone Number |
|---|---|---|
| AltaGas | Gas | 1-866-826-3830 |
| ATCO | Electricity | 1-888-791-9585 |
| ATCONorth | Gas | 1-844-687-2826 |
| ATCOSouth | Gas | 1-844-687-2826 |
| Cardston | Electricity | 403-308-0524 |
| ENMAX | Electricity | 403-310-2010 |
| EPCOR | Electricity | 519-773-5321 |
| EQUS | Electricity | 403-227-4011 |
| Fortis | Electricity | 1-866-717-3113 |
| Lethbridge | Electricity | 403-320-3111 |
| Ponoka | Electricity | 403-783-0143 |
| Red Deer | Electricity | 403-342-8203 |
British Columbia
| Name | Phone |
|---|---|
| Terasen | 1-866-717-3113 |
Ontario
| Name | Phone |
|---|---|
| CityOfKitchener | 512-741-2529 |
| Enbridge | 1-866-763-5427 |
| KingstonUtilities | 613-546-1181 |
| UnionGas | 1-877-969-0999 |
Saskatchewan
| Name | Phone |
|---|---|
| SaskEnergy | 1-888-700-0427 |
FAQs
Who do I call to report a power outage, Just Energy or my utility?
If your lights go out, you should contact your local utility. Your utility company is responsible for maintaining power lines, handling repairs, and restoring service after outages or severe weather.
A full list of contact information from local utility companies can be found on this page.
How can I find my utility’s outage phone number or map?
You can easily locate your utility company’s outage phone number or map on their official website. Most utilities offer online outage maps that show real-time updates on service interruptions and estimated restoration times.
For example, if you’re from Texas, you can check the following sites:
- CenterPoint Energy
- AEP Texas
- TNMP
- Oncor
- Lubbock Power & Light
What should I do during a power outage to stay safe?
During a power outage, safety comes first. Stay updated with outage alerts or updates from your local news or utility website.
Power outage tips from the United States government can be found here.
Am I charged for electricity during outages?
Electricity is billed based on usage, so when your power is out, you’re not being charged for energy you didn’t use.
How is my electricity bill affected during an outage or load-shed event?
Since your electricity bill is based off of usage, you won’t be charged for energy you didn’t use during an outage or load-shed event. Texas customers can find additional information on outage and load-shed events here.