Welcome to Just Energy
Billing and Payment
Trying to pay your bill? We’ve got options!
Trying to pay your bill? The Just Energy Group family of companies offers a variety of options to make paying your bill convenient and hassle free. In most cases you will receive a single monthly bill from your electric utility, which will include both your Just Energy supply charges for the Just Energy Group family of companies affiliate that serves you and any applicable utility charges. However, in certain states, provinces and utility service areas, Just Energy might bill separately. In this case, you would receive two separate bills, one from your utility company and one from Just Energy.
For more specific information on your billing and payment options, see below.
United States
CALIFORNIA
Natural Gas
Contact Just Energy customer service for information on how to pay your bill. You can contact Just Energy at (833) 757-1613 during normal business hours or email customer service at [email protected].
Electricity
Effective your first meter read schedule date after November 15, 2020, Just Energy’s electric customers will be transferred to Pilot Power Group Inc. There will be no interruption to your service because of this transfer. If you have any questions, please contact Just Energy at 1-866-288-3105 or Pilot Power at 1-855-227-4568.
DELAWARE
Your Just Energy bill will be part of your utility bill.
FLORIDA
Contact Just Energy customer service for information on how to pay your bill. You can contact Just Energy at (833) 757-1613 during normal business hours or email customer service at [email protected]
GEORGIA
Georgia customers have a few different billing and payment options with Just Energy.
- Pay by ACH, Credit Card* or Debit Card through the online portal at MyAccount or by using the automated Pay-By-Phone service at 1-866-268-1975.
- Through Your Bank’s Online Bill Pay service (we accept the following Credit Cards: Visa, Mastercard, Discover, Amex).
- Pay by check; make check payable to: Just Energy , P.O. Box 978727 Dallas, TX 75397
- Pay by cash at one of the Checkfree agent location in Wal-Mart , H-E-B , Kroger and more. Find a Checkfree location near you.
ILLINOIS
Your Just Energy bill will be part of your utility bill.
INDIANA
Your Just Energy bill will be part of your utility bill.
MARYLAND
Your Just Energy bill will be part of your utility bill.
MASSACHUSETTS
Your Just Energy bill will be part of your utility bill.
MICHIGAN
Your Just Energy bill will be part of your utility bill.
NEW JERSEY
Your Just Energy bill will be part of your utility bill.
NEW YORK
Your Just Energy bill will be part of your utility bill.
OHIO
Your Just Energy bill will be part of your utility bill.
PENNSYLVANIA
Your Just Energy bill will be part of your utility bill.
TEXAS
See payment options for Texas customers.
Energy Management Tool for Texas Customers
Texas customers also have access to the Energy Smart Portal, a free service for Texas residential customers with smart meters that allows you to track your weekly energy consumption, forecast, budget your energy costs and make payments online.
Canada
ALBERTA
Alberta customers have a variety of billing and payment options.
See payment options for Alberta customers.
BRITISH COLUMBIA
Contact your utility to determine what methods can be used to pay your bill.
ONTARIO
Contact your utility to determine what methods can be used to pay your bill. You can contact Just Energy at (833) 757-1613 during normal business hours or email customer service at [email protected].
QUEBEC
Contact Just Energy customer service for information on how to pay your bill.
SASKATCHEWAN
Contact your utility to determine what methods can be used to pay your bill.