What is ATCO?
ATCO Electric is part of the ATCO group of companies. ATCO was founded in 1947 in Alberta, Canada, first as a utility trailer business before setting its sights on Alberta’s oil industry.1 Today, the company provides a range of solutions and services in the energy industry. ATCO Electric works together with retail electricity providers (REPs) like Just Energy to power your home.
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ATCO Service Areas
ATCO Electric is a utility company in the Red Deer, Lethbridge, and Medicine Hat areas. Its reach extends from Fort Chipewyan in the north to Oyen in the south.
Shop Electricity Rates in the ATCO Service Area
Red Deer Electricity Rates
Red Deer is known for its urban trail systems, which attract walkers, cyclists, and families.
Lethbridge Electricity Rates
Lethbridge draws in crowds for its High Level Bridge, one of the world’s longest and tallest railway trestle bridges.
Medicine Hat Electricity Rates
Medicine Hat claims to be Canada’s sunniest city, receiving an average of 330 days of sunshine.2
Electric companies available in the ATCO Electric area include Just Energy.
How Just Energy Operates in ATCO’s Service Areas
Just Energy is a REP that works with utility companies like ATCO Electric to ensure you have power in your home. As a utility provider, ATCO delivers your energy, but you have to buy your electricity from a REP when you need it. REPs like Just Energy purchase energy at wholesale and resell it to customers. Your electricity plan and contract terms determine your rates.
While Just Energy is responsible for managing your energy plan’s billing and customer service, ATCO is responsible for the transmission lines, poles, meters, and other equipment and infrastructure needed for electricity to reach your home reliably.
How to Contact ATCO
Contact ATCO for meter issues or questions, or to report an outage or emergency, such as downed power lines.
Customer Service:
1-800-668-2248 or text 1-POWER (176937)
Email Address:
Website:
Report an Outage:
1-800-668-5506 or online
ATCO FAQS
Does ATCO offer electricity plans?
ATCO Electric is a utility company, so it doesn’t offer electricity plans. However, ATCO Energy, an ATCO subsidiary, works as an energy provider and has plans available.
Is there a way to lower TDU charges from ATCO?
No, there’s no way to reduce TDU charges from ATCO, as they are set and regulated by the Alberta Utilities Commission (AUC). All neighbors in your area pay the same rate, as these rates are non-negotiable and don’t change with energy providers.
How are utility companies different from energy providers in Canada?
Utility companies own and maintain the power lines, substations, meters, and other infrastructure that allow power to reach your home. They also fix equipment responsible for power outages.
Energy providers only purchase the electricity from an energy producer and resell it to you at rates stated in your chosen retail electricity plan.
How is Just Energy different from ATCO?
Just Energy differs from ATCO because it is a retail electricity provider, while ATCO Electric is a utility company. ATCO Electric delivers your power, but you need to purchase the electricity you use through energy providers like Just Energy.
Who should I contact when there is a power outage?
If your utility company is ATCO, contact them at 1-800-668-5506 or fill out ATCO Electric’s online form.
Find out why over a million customers trust Just Energy!
Sources:
- ATCO. “About Us.” Accessed December 29, 2025. https://www.atco.com/en-ca/about-us/history.html
- Move to Medicine Hat. “13 things to know about living in Medicine Hat.” Accessed December 29, 2025. https://www.movetomedicinehat.ca/local-stories/13-things-to-know-about-living-in-medicine-hat